Refund Policy

Customers may submit return requests within 30 days after your order is marked as delivered. Please contact our support team before sending back any kitchen and home goods. We will review your request, verify return eligibility, and provide appropriate return guidance.

Except for kitchenware and home items that arrive defective, damaged, or wrongly delivered, or that qualify for return under mandatory legal provisions, returned merchandise must remain unused, unsoiled, unwashed, unaltered, and in its original condition. All included components, accessories, instruction booklets, product documentation, and original packaging must be sent back together with the item. Proof of purchase is required for every return request.

Some products cannot be returned for health‑safety, personalization, hygiene, or product‑integrity reasons. Non‑returnable goods include, but are not limited to, personalized or custom‑made items, opened hygiene‑sensitive products, gift cards, final‑sale items, and products expressly marked non‑returnable. Any applicable exclusions will be shown on the product page or communicated to you before your return is approved.

Please inspect your kitchen and home purchases promptly upon delivery. Contact us right away if you receive broken, faulty, incorrect, or incomplete items. To speed up the review, provide your order number along with clear photos of the product, outer packaging, and shipping label. We will assess the materials you submit and, once your claim is confirmed valid, offer appropriate remedies in accordance with applicable laws and store policies.

Buyers generally bear return shipping costs for preference‑based returns, such as change‑of‑mind, wrong selection, or other reasons not caused by our error. If we confirm an item was defective, damaged, or wrongly dispatched, we will provide suitable solutions along with return or handling instructions. Original shipping charges are non‑refundable unless required by law or explicitly stated otherwise.

Approved refunds will be issued to your original payment method after we receive and inspect the returned kitchenware parcel. Refund processing times vary depending on your payment provider, card‑issuing bank, or relevant financial institution. Where legally permitted, deductions may apply for missing parts, excessive wear, damage, alteration, or loss of value of the returned item.

Exchange availability depends on real‑time stock status. In many cases, the fastest option is to return your eligible item and place a new order after your return request is approved.

Cancellation requests should be submitted as soon as possible after checkout. We cannot guarantee order cancellation once your order has entered processing, fulfillment, packing, or shipping stages.

If you have any questions about returns, exchanges, cancellations, or refunds, please email us.

Company Address: No.364, Maguan Village, Zhoutang Town, Sui County, Shangqiu City, Henan Province

Company Name: Shangqiu Jiayu Network Technology Co., Ltd.

Email: service@panoraoy.com

Brand Name: panoraoy