Contact Us

Welcome to PANORAOY

We are dedicated to delivering not only exceptional lighting fixtures but also an outstanding level of support throughout your entire shopping journey.

Whether you require technical guidance on our magnetic levitation technology, updates on your shipment, styling advice for your space, or assistance with a warranty claim, our dedicated customer care team is always ready to illuminate the way.

For all inquiries regarding existing orders, international delivery, product specifications, after-sales service, or commercial partnerships, please reach out to us via the official channels detailed below.

1. Customer Support by Email

Our support specialists carefully evaluate every message and strive to provide a comprehensive and helpful resolution within 24 to 48 business hours (1–2 business days).

To help us expedite your request—especially regarding an existing purchase—please include the following details in your email:

• The exact product name or SKU
• Your order number (e.g., #PAN1029)
• A concise description of your question, technical issue, or styling inquiry
• High-quality photographs, if applicable (crucial for assessing shipping damage to glass or metal components)
• A brief video if your inquiry relates to mechanical joints, dimming features, or kinetic/levitation functions

2. Operating Hours

Customer Support Email:
service@panoraoy.com

Direct Phone Line:

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)

Inquiries submitted outside of our standard operating hours or during major holidays will be prioritized and addressed on the following business day. Please allow a slight extension in response times during major promotional events or peak holiday seasons.

3. Orders, Shipping & After-Sales Assistance

Our dedicated team is fully equipped to assist you with:

• Live order tracking and logistics updates
• Modifications to your shipping address (if the order has not yet been dispatched)
• Detailed product usage and maintenance guidelines
• Resolving issues with damaged, defective, or incorrect shipments
• Processing eligible returns, exchanges, and warranty claims
• B2B collaborations and wholesale inquiries

If your lighting fixture arrives with any signs of transit damage—such as shattered glass or dented aluminum—please contact us immediately with clear photos of both the product and the exterior packaging.

4. Technical & Product Support

PANORAOY curates premium collections ranging from minimalist desk lamps to ambient kinetic lighting. Because our fixtures often incorporate specialized electronics, our team is trained to assist with:

• Precise product dimensions and space-planning advice
• Material specifications (e.g., aluminum alloy, solid brass, frosted glass)
• Voltage, wattage, and compatible power adapter requirements
• Troubleshooting magnetic levitation bases
• Adjusting multi-joint mechanisms and touch-dimming controls
• General cleaning and maintenance for premium finishes

Since technical specifications vary greatly across our series, always reference the specific product name when seeking technical assistance.

5. Business, Hospitality & Wholesale Inquiries

We actively welcome collaborations with interior designers, architectural firms, hospitality groups, and commercial retailers. If you are interested in sourcing PANORAOY lighting for commercial spaces, bulk purchasing, or wholesale distribution, please contact us at:

To ensure your proposal is routed to our commercial team swiftly, please use "Business Inquiry" or "Wholesale Inquiry" as your email subject line. Include your company name, intended market, anticipated volume, and a brief overview of your project requirements.

6. Corporate Information

We Are Here to Illuminate Your Space

From selecting the perfect minimalist reading lamp to setting up a mesmerizing kinetic light display, our team is here to make your experience as seamless and brilliant as possible.

If you need anything at all, simply drop us a line at service@panoraoy.com. Thank you for choosing PANORAOY to brighten your home.

PANORAOY — Sculpting Light, Elevating Spaces.