Warranty & Guarantee

Our Commitment to Quality

We want every lighting fixture you receive to meet the quality and presentation standards shown on panoraoy.com. Each item is carefully selected and inspected before shipment. If your product arrives damaged, defective, or develops a qualifying manufacturing issue within the warranty period, our customer service team will work with you to provide an appropriate solution.

90-Day Limited Warranty

Most lighting fixtures and products purchased from our store are covered by a 90-day limited warranty, beginning on the date your order is delivered. This warranty applies to eligible manufacturing defects, electronic faults, or functional issues that occur during normal intended use.

Depending on the circumstances, we may offer:

• A replacement product
• A replacement part or component (such as an adapter, cable, or bulb), when available
• Store credit
• A refund, where appropriate

The specific solution will depend on the nature of the issue, product availability, and the circumstances of the claim.

What Is Covered

Our limited warranty may cover issues such as:

• Manufacturing Defects: Defects in electronic materials, LED drivers, or structural workmanship that affect the normal use or construction of the lamp.
• Electronic & Mechanical Failures: Unexpected issues involving touch dimmers, charging ports, articulating joints, or magnetic levitation bases during normal intended use.
• Structural Integrity: Problems with the fixture's housing, metal framing, or glass mounting that are not caused by accidental damage or misuse.
• Transit Damage: Items that arrive broken, bent, or unusable due to shipping or handling.

What Is Not Covered

The warranty does not cover damage or issues caused by:

• Accidental drops, impacts, bending, or breakage
• Improper installation, voltage mismatch, or failure to follow power specifications
• Misuse or use outside the product's intended purpose (e.g., using indoor desk lamps in wet outdoor areas)
• Exposure to excessive moisture, heat, corrosive chemicals, or unsuitable environments
• Normal wear and tear or cosmetic changes caused by regular use
• Unauthorized repairs, modifications, or attempts to disassemble electronic components
• Damage caused by improper cleaning or maintenance
• Loss or theft
• Damage occurring after the applicable warranty period

Minor variations in metal brushing, glass texture, or wood grain are natural characteristics of premium manufacturing and are not considered defects.

Damaged or Defective Items

If your order arrives damaged, defective, or with missing components, please contact us as soon as possible after delivery. To help us review your request quickly, please provide:

• Your order number
• Your full name and email address
• A brief description of the issue
• Clear photos or a short video showing the problem (e.g., testing an LED panel or documenting cracked glass)
• Photos of the packaging if the item was damaged during shipping

Please keep the original product and packaging until our customer service team has reviewed your request.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer service team at service@panoraoy.com. Please include your order number and supporting photos or videos. Our team will normally review your request and respond within 24–48 hours. Additional information may be requested if necessary to confirm the issue.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the exact same product. If the original model is unavailable, we may offer a comparable replacement, store credit, or another appropriate solution depending on inventory.

Refunds

Warranty approval does not automatically guarantee a cash refund. Refund eligibility is determined according to the nature of the issue and our Return & Refund Policy. When a refund is approved, it will normally be issued to the original payment method.

Returns and Warranty Are Different

Our Return Policy applies when you wish to return an eligible purchase within the 30-day return window. Our Limited Warranty applies to qualifying manufacturing defects and product-related technical problems occurring after delivery.

Shipping Damage

If your package appears damaged when delivered, we recommend taking photos of the package before opening it. If the product inside is damaged, please contact our customer service team and provide photographs of the outer packaging, shipping label, damaged product, and internal padding to help us process carrier claims efficiently.

Product Care

To help keep your PANORAOY lighting fixtures in optimal condition:

• Always follow included care instructions and voltage guidelines.
• Use the product only for its intended indoor purpose unless rated for outdoor use.
• Handle articulating arms, glass shades, and magnetic levitation bases with care.
• Avoid unnecessary exposure to moisture, direct sunlight, or harsh chemical cleaners.
• Always unplug fixtures before cleaning gently with a dry microfiber cloth.

Improper use or maintenance may affect warranty eligibility.

Consumer Rights

This limited warranty is provided in addition to any statutory rights you may have under applicable consumer protection laws. Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded.

Contact Us

If you have questions about a product, warranty coverage, or an existing claim, please contact our customer service team:

PANORAOY — Sculpting Light, Elevating Spaces.