Privacy Policy

Last updated: September 29, 2026

PANORAOY operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a premium lighting and home aesthetics shopping experience (the “Services”).

The PANORAOY online store is owned and operated by Shangqiu Jiayu Network Technology Co., Ltd. PANORAOY is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit panoraoy.com, use the Services, make a purchase or other transaction for our lighting fixtures, interact with our visual advertisements, contact customer support, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will control with respect to those matters.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge the privacy practices described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean data that identifies, relates to, describes, or can reasonably be linked to you as an individual.

Depending on your interaction with our store and applicable privacy settings, we may gather:

• Contact information, including your full name, email address, telephone number, and primary shipping/billing addresses.
• Account information, including secure login credentials, saved preferences, and order history if you register a customer account.
• Transaction information, including lighting products viewed, cart additions, completed purchases, refund requests, and unique order identifiers.
• Payment-related information securely processed by our third-party payment gateways. We do not directly store full credit card numbers or CVV codes on our servers.
• Customer service information, including support tickets, emails, photos provided for warranty claims, and other direct correspondence.
• Device information, including IP addresses, browser specifications, operating systems, and device identifiers.
• Usage information, including pages navigated, time spent on site, referring domains, and general engagement statistics.
• Advertising and attribution information, including ad clicks, conversion tracking, and campaign attribution data where permitted.

Personal Information Sources

Your data is collected through several distinct channels:

• Directly from you when you initiate a checkout, sign up for our newsletter, or reach out to our service team.
• Automatically via cookies, pixels, web beacons, and server logs as you navigate panoraoy.com.
• From Shopify and its integrated e-commerce infrastructure supporting our operations.
• From payment processors confirming your secure transactions.
• From fulfillment networks, warehouses, and international couriers updating delivery statuses for your fixtures.
• From marketing, attribution, and analytics providers that help us measure the effectiveness of our campaigns.

How We Use Your Personal Information

We process your data to ensure a seamless and premium shopping experience for the following purposes:

• Provide and Improve the Services: To fulfill lighting orders, coordinate international shipping, maintain cart functionality, manage returns, and refine our website's layout.
• Payments and Transactions: To process payments securely, prevent fraudulent transactions, and manage refunds or order adjustments.
• Marketing and Advertising: To attribute sales to specific campaigns, display relevant home decor advertisements, and send updates on new collections (where permitted by law).
• Analytics and Website Improvement: To analyze user behavior and troubleshoot technical issues for a better browsing experience.
• Security and Fraud Prevention: To monitor transactions for unauthorized activity, protecting both our business and your financial security.
• Communicating With You: To accurately reference your order history when resolving inquiries, providing tracking updates, or handling warranty claims.
• Legal and Compliance Purposes: To adhere to international trade, tax, accounting, and consumer protection regulations.

Cookies and Similar Technologies

PANORAOY and our service providers employ cookies, pixels, and local storage to ensure our storefront operates effectively.

These technologies are utilized to:

• Enable strictly necessary functions like secure checkout and basic site navigation.
• Remember your regional preferences and cart items.
• Measure overall site traffic to improve the user experience.
• Attribute purchases and measure the success of our visual campaigns.

You can adjust your tracking preferences through your browser settings or our on-site cookie consent banner. Please note that disabling essential cookies may disrupt the checkout process for your items.

Advertising, Analytics and AppLovin

We collaborate with industry-leading analytics and advertising platforms to optimize our outreach and measure campaign success.

One of the measurement partners we may work with is AppLovin Corporation (“AppLovin”). Where enabled, these partners may utilize tracking pixels or APIs to collect data regarding your device, IP address, browsing behavior, and conversion events (such as adding a lamp to your cart or completing a purchase).

This information allows us to evaluate ad performance, prevent fraudulent clicks, and tailor our marketing efforts. We never intentionally share highly sensitive personal data for marketing purposes. You maintain control over targeted advertising through our site's privacy controls and standard browser opt-out mechanisms.

How We Disclose Personal Information

We only share your information with trusted entities necessary to operate our business and fulfill your orders:

• Shopify and our core e-commerce platform providers.
• Warehouses, logistics providers, and international couriers responsible for delivering your lighting fixtures safely.
• Gateways and service providers that securely handle your financial transactions.
• Advertising networks and analytics providers utilized for campaign measurement.
• Legal authorities, regulators, or courts when strictly required to comply with binding legal requests or regulations.

Relationship With Shopify

Our online store is hosted through Shopify. Shopify collects and processes data regarding your interaction with our site to secure, maintain, and improve their network. Data submitted through panoraoy.com may be routed through servers globally. For comprehensive details on their data handling, please consult the Shopify Consumer Privacy Policy.

Targeted Advertising and Privacy Choices

Depending on the privacy laws applicable where you live, certain advertising-related disclosures of personal information may be considered a regulated activity such as a “sale” or “sharing.”

You may manage applicable choices by adjusting your cookie preferences on our site, utilizing browser-based privacy signals (like Global Privacy Control), or contacting us at service@panoraoy.com to opt out of targeted advertising where technically supported and legally required.

Marketing Communications

Where permitted by applicable law, we may send promotional communications relating to PANORAOY lighting products, exclusive offers, or new arrivals.

You may unsubscribe from these emails at any time by clicking the link provided at the bottom of the communication. Please note that transactional messages regarding your active orders, shipping updates, or warranty claims will still be sent.

Third-Party Websites and Links

The Services may contain links to external social media platforms or payment portals. If you follow a link to a third-party service, their privacy practices apply. We are not responsible for the security or content of services we do not control.

Children's Privacy

Our aesthetic lighting products and Services are intended strictly for adult customers. We do not knowingly collect information from children. If you believe a minor has inadvertently provided us with personal data, please contact us at service@panoraoy.com immediately so we can take appropriate action.

Security of Your Information

We implement robust technical and organizational measures designed to protect your data from unauthorized access. However, no internet transmission is entirely flawless. We urge you never to share complete credit card numbers or passwords via standard email communications with our support team.

Data Retention

We retain your data only for the duration reasonably necessary to fulfill the purposes outlined in this policy. This includes maintaining records to honor our warranty commitments for lighting fixtures, processing refunds, preventing fraud, and meeting strict legal, tax, and accounting obligations.

Your Privacy Rights

Depending on your jurisdiction, you possess specific rights regarding your personal data:

• Right to Access or Know: Request details on the data we hold about you.
• Right to Delete: Request the erasure of your personal data, subject to operational retention requirements.
• Right to Correct: Request updates to inaccurate details.
• Right to Portability: Obtain a copy of eligible personal data.
• Right to Opt Out: Restrict the sale, sharing, or processing of data for targeted advertising.

To submit a privacy request, please contact us at service@panoraoy.com. We will not discriminate against you for exercising these rights.

United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state laws, including the right to opt out of targeted advertising or specific data sharing. You may submit applicable requests by contacting our support team or utilizing recognized privacy preference signals.

European Economic Area, United Kingdom and Similar Jurisdictions

Where the GDPR or UK GDPR apply, we process personal information based on legal bases such as the performance of a contract (fulfilling your order), legal compliance, and our legitimate business interests. Where processing relies on consent, you may withdraw it at any time without affecting prior lawful processing.

International Transfers

As a globally operational brand, your information may be processed by logistics and technology partners in countries outside your region. We ensure that our partners adhere to stringent data protection standards and utilize legally recognized transfer mechanisms, such as Standard Contractual Clauses, where applicable.

Complaints

If you have concerns regarding how we handle your personal information, please reach out to us directly. Depending on your location, you may also hold the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect shifts in our operations, e-commerce technologies, or legal obligations. When updates occur, we will revise the "Last updated" date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us using the information below: