Frequently Asked Questions

Orders & Shipping

How do I place an order?

To place an order, select the PANORAOY lighting fixture you would like to purchase, choose any available options (such as color temperature or plug type), add the item to your cart, and follow the instructions provided at checkout. Once your order has been successfully placed, an order confirmation email will be sent to the email address provided.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at service@panoraoy.com. We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email. Please note that tracking information may take some time to update after a shipping label has been created. Carrier tracking frequency may also vary depending on the international shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, customs processing, local delivery conditions, and carrier operations. Order processing and estimated transit times are outlined in our Shipping Policy. All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your lighting fixture arrives damaged, defective, or incorrect, please contact us immediately. Because our products include fragile components (like glass shades or delicate electronics), please provide:

• Your order number
• Clear photos of the damaged product (e.g., shattered glass, dented metal)
• Photos of the interior and exterior packaging
• A photo of the shipping label
• A short video if the issue relates to a touch dimmer, articulating joint, or magnetic levitation base

Product Support

What types of products does PANORAOY offer?

PANORAOY offers a curated selection of premium lighting designed to elevate everyday spaces. Our collections include:

• Magnetic levitation lights (moon, planet, and galaxy globes)
• Modern architectural desk and floor lamps
• Vintage industrial and glamping lanterns
• Atmospheric sunset and water-ripple projectors

Are PANORAOY products made with different materials and finishes?

Yes. Depending on the series, our fixtures utilize solid brass, premium aluminum alloy, hand-blown or frosted glass, and wood-grain finishes. Because of manufacturing methods, slight differences in metal brushing, glass texture, or color finishes may occur between individual pieces. These slight variations do not necessarily indicate a defect.

How should I care for PANORAOY lighting?

To keep your fixtures looking pristine and functioning safely:

• Always unplug the fixture before cleaning.
• Clean gently with a soft, dry microfiber cloth.
• Avoid abrasive cleaning materials or harsh chemical solvents that can degrade metal finishes or frosted glass.
• Handle glass domes and magnetic globes with extreme care to prevent dropping.
• Ensure hands are dry before operating touch controls or plugging in adapters.

How should I handle articulating joints and levitation bases?

For multi-joint desk lamps and magnetic levitation products:

• Avoid forcing folding arms beyond their natural rotation limits.
• Always place magnetic levitation bases on a perfectly flat, non-metallic surface.
• Keep magnetic components away from pacemakers, laptops, credit cards, and other sensitive electronics.
• If a magnetic globe falls, gently reset it according to the provided instructions.

Can I use PANORAOY lighting outdoors or in bathrooms?

Unless a product page specifically states that an item is designed for outdoor or camping use (such as our rechargeable Glamping Lanterns), we recommend protecting all PANORAOY lighting from rain, excessive moisture, extreme temperatures, and direct prolonged sunlight. Standard desk and floor lamps are not suitable for damp environments like bathrooms.

Are product dimensions exact?

Product dimensions shown on our website are intended to provide a useful reference for space planning. Small measurement variations may occur due to manufacturing tolerances or articulating arm positions. Please review the individual product page for specific dimensions.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return Policy and contact us at service@panoraoy.com to obtain return instructions. Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does PANORAOY offer a warranty?

Eligible PANORAOY fixtures may be covered by a limited warranty against qualifying defects in electronics, materials, or workmanship during normal intended use. The applicable warranty period will be stated on the relevant product page or documentation.

What should I do if my product develops an electronic or mechanical problem?

If your lamp experiences an issue with the LED panel, touch dimmer, charging port, or levitation magnet, please do not attempt to disassemble or modify the fixture. Contact service@panoraoy.com with your order number, a description of the issue, and a short video demonstrating the problem.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout. Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and the payment services available at the time of purchase.

Is my payment information secure?

Payments are processed through secure, encrypted third-party payment providers. PANORAOY will never ask customers to send complete credit card information or passwords through email or customer support messages.

Contact Us

If you have questions about your order, shipping, returns, technical specifications, or product care, please contact us at:

Email: service@panoraoy.com

For order-related inquiries, please include your order number whenever possible. For technical support, including the product name and a short video will help us assist you more efficiently.

PANORAOY — Sculpting Light, Elevating Spaces.