Shipping Policy

Detailed information regarding our order processing times, global delivery estimates, packaging standards, and shipping procedures.

At PANORAOY, we aim to provide a clear and reliable shipping experience from the moment your order is placed until your lighting fixture safely reaches your door.

Our collection includes magnetic levitation lamps, modern architectural desk lights, vintage industrial lanterns, and atmospheric projectors. Where appropriate, fragile components such as glass shades, articulating joints, and delicate electronic parts are packed with specialized protective materials to minimize the risk of damage during transit.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully confirmed. Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time. During peak sales periods, holidays, unusually high order volumes, inventory verification, or other exceptional circumstances, processing may take slightly longer.

Certain delicate or custom-packaged lighting products may require additional preparation before dispatch. Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Time

The estimated delivery time is generally:

7–20 business days after shipment

This estimated delivery period does not include the 1–3 business days required for order processing. Delivery times may vary depending on:

• Shipping destination and local courier efficiency
• Carrier availability and routing
• Customs inspections or international clearance procedures
• Public holidays and regional festivities
• Weather conditions and transportation disruptions
• Peak shipping periods
• Remote delivery locations

These delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on the destination, package size, and products included in your order. Where promotional or free shipping is available, eligibility will be clearly displayed before payment is completed.

Packaging of Fragile Products

Because PANORAOY products often feature delicate components such as hand-blown glass shades, levitation magnetic cores, or precision metal joints, we utilize secure, multi-layer packaging designed to absorb transport shocks.

Please handle your package carefully upon delivery and inspect fragile items as soon as reasonably possible. We recommend keeping the original packaging until you have confirmed your fixtures have arrived in flawless working order.

Tracking Your Order

When tracking is available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout. Please allow a short window for tracking numbers to activate once the shipping label is generated.

Delivery Delays

Although we work closely with international logistics partners to ensure prompt delivery, occasional delays may occur due to customs holds, severe weather, or carrier disruptions. If your order has not arrived within the estimated 7–20 business day window, please contact our support team so we can investigate.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout. Please carefully review your recipient name, street address, postal code, and contact information.

If an error is noticed, contact us immediately. While we will make reasonable efforts to update details prior to dispatch, we cannot modify addresses once an order has entered fulfillment or shipping. Orders delayed or returned due to incorrect address details provided by the customer may be subject to additional reshipping fees.

International Orders

PANORAOY ships to selected international destinations. International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or clearance charges imposed by local authorities. Unless otherwise stated at checkout, these charges are the sole responsibility of the recipient.

Damaged Products During Shipping

If your lighting fixture arrives damaged, broken, or scratched during transit, please contact us as soon as possible. To help us process your warranty or replacement claim efficiently, please provide:

• Your order number
• Clear photographs of the damaged product (e.g., cracked glass or dented frame)
• Photographs of the inner protective packaging
• Photographs of the outer shipping box
• A photograph of the shipping label
• A short video demonstrating the issue where helpful (such as testing an LED panel or levitation base)

Please do not discard the damaged item or packaging until our support team has reviewed your case.

Lost or Delayed Packages

If tracking information indicates an unusual delay or your package cannot be located, please contact us. We will work directly with the courier network to initiate an inquiry and pursue a resolution.

Packages Marked as Delivered

If tracking shows your package has been delivered but you cannot locate it, we recommend checking building reception, secure drop-off areas, household members, or neighbors. If it remains missing, reach out to us so we can review the delivery scan details with the carrier.

Split Shipments

To ensure safe transit or accommodate warehouse inventory locations, products from the same order may occasionally be shipped in separate packages. Each package will feature its own tracking number. You will not incur additional shipping fees for split shipments.

Receiving Your Order

When unboxing your PANORAOY lighting fixtures, open packaging carefully, avoid sharp utility knives near delicate cords or glass surfaces, and place components on a clean, stable surface before assembly or plug-in.

PANORAOY — Sculpting Light, Elevating Spaces.